Refund policy

In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition. 

Please email us @ trueidentitycandleco@gmail.com to obtain a Return Merchandise Authorization code. After receiving a AUTHORIZATION CODE, place the item securely in its original packaging, and mail your return to the following address:

3742 Bermuda Run Drive

Valdosta, Ga 31605

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds- After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.